About Susannah

Susannah Ross

I’m an editorial trainer and consultant specialising in websites and web content, with a background in BBC broadcast journalism and years of experience working online.

I run tailored writing courses for clients in business, banking and public service organisations.

I advise clients on their websites, online strategy and all written communications.

I’ve worked in websites since the early days of the worldwide web. I developed the BBC’s web writing training and am the author of Writing for the Web (Chambers Desktop Guides).

I’ve drawn inspiration from the Nielsen Norman Group’s research into usability, attended many of their courses, taken some of their exams and acquired their certificate in user experience.

I work with a number of associates, principally the website consultancy Select Ideas and the writing company Clarity.

For details of my career, see my curriculum vitae.