Susannah is an independent trainer and consultant specialising in websites and web content. She runs tailored writing courses and coaching for a variety of clients. She is the author of Writing for the Web (Chambers Desktop Guides). She also works with the commercial writing company Clarity and is responsible for most of the editorial work of the Select Ideas website consultancy.
Susannah provided BBC Training (now known as the BBC Academy) with regular web writing and basic writing courses for twelve years. She also wrote modules for BBC World Service Training's online courses for journalists. She wrote and edited modules for World Press Photo's online training courses for photojournalists around the world. As part of the British government's support for reform of primary health care in Georgia, Susannah ran a radio training course in Tbilisi for NGOs working in health promotion. She has written, with Hazel Slavin, a manual for radio and television producers in Yemen as part of a family planning project funded by the European Commission.
On behalf of BBC World Service Training, Susannah ran a project of training and support to Indian broadcasters making programmes on reproductive health, a five-year programme of training for the government radio and television in Thailand and a series of workshops on radio journalism for independent local stations in Poland. She did a three-month consultancy for BBC Worldwide Television on the television market in India, including a blueprint and business plan for a local production facility. On behalf of BBC Marshall Plan of the Mind, she helped prepare proposals for four new series of radio and television programmes for Russia.
Susannah was a BBC journalist for 20 years. In her last post, as Deputy Editor of World Service News, she was responsible for recruiting and training journalists and for editorial standards, including producing the newsroom Style Book. She joined the World Service in 1974 and reported from Portugal during the revolution. As well as working as a desk editor, her assignments included covering two British general elections and working as a special correspondent in South America, after which she became Deputy Head of the Latin American Service. She also reported from Angola and Mozambique, and represented the BBC in visits to Central Asia, Eastern Europe, Cuba, Venezuela and the USA.
Susannah graduated from Oxford University in 1969 in Politics, Philosophy and Economics, and spent three years teaching History, English and French (obtaining a Dip.Ed. from Southampton) before deciding to be a journalist.