Archive

How not to write

Meaningless messages aren’t just annoying

Following my blog post about instructions that don’t work, now I’m worried by meaningless messages. A couple of weeks ago I received an email from Google – you know, the people trying to take over our online world – saying “New Index coverage issue detected” for my website. It went on, “This means that Index […]

Lack of clarity masks incompetence

I’ve just had a most revealing exchange with my electricity company.  They wrote asking me to read my own meter. In the block of flats where I live, this meant I would have to arrange for the managing agent to let me in to a locked room. One sentence in the company’s letter puzzled me. […]

What does “unticketed” mean to you?

Quite a few people turned up at Lord’s cricket ground today hoping to see the early rounds of the Olympic archery competition. The event had been described as “unticketed” and they assumed that meant they didn’t need a ticket to get in. Apparently not. There were no tickets for the event because there were to […]

Please, Santa, no more turd polishing

The Christmas edition of The Big Issue carries a plea from its founder-editor, John Bird, for more clarity in dealings between the public and the state. In his editorial letter to Santa, Bird says clarity in parliament and on the part of the government is in short supply. Instead, he says “One feels that turd […]